Frequently Asked Questions
Q: What is Laser Tag?
A: Laser tag is a fun team-based game where players aim futuristic looking phasers at lights on the vests of their opponents. A painless and completely harmless radio transmission from the phaser “tags” the lights on the opponents vests and scores points. The team with the most amount of tags wins the game. There are also bases located in our 6,000 square foot, multi-level arena that can be captured for points. We also have an observation deck where you can view the game! Each player can view their independent and their team score on a monitor outside the arena after the game.
Rules and Safety
In the arena there are several rules to insure safety and fun.
We suggest that players wear closed-toed, rubber-soled shoes.
No running.
No physical contact.
No lying down.
No profanity or screaming.
You must hold the phaser with two hands in order for it to function correctly.
We will have Marshalls in the arena to maintain safety and to help if there are questions.
Q: Can we just come in and play?
A: Absolutely. We run games every 12 minutes. The cost to play for one player, one game is $6.50, two games are $12.00 and 3 games are $16.50. Please check our calendar for Holiday Hours and Specials.
Q: What method of payment do you accept?
A: We accept cash, personal checks with physical address and driver’s license, Visa, Master Card, Discover and American Express.
Q: How do I book a party?
A: Please call us Monday through Friday from 9am to 4pm to check availability and book your party. Sorry, we do not book parties on Sat or Sun over the phone or within the facility. However, we now offer online party booking 24/7 for your convenience. You will be required to place a $100 deposit to hold your party time. We do accept major credit cards over the telephone and online for your convenience.
Q: Can I bring a cake to my birthday party?
A: If you did not book our Ultimate Party Package, you can definitely bring a birthday cake. You can also bring ice cream if you like; we have plenty of freezer space.
Q: If I order the Ultimate Package, where do you get your cakes?
A:We order our 1/2 sheet cakes from Sam’s Bakery. It will feed up to 35 people, so there is always extra! Or you can order an ice cream cake through us from Cold Stone. Both offer a wide variety of themes.
Q: Can I bring in any other food to my booked birthday party?
A:We do have a concession stand. However, if you would like to bring in any other food or snacks, you are welcome to. We want you to be comfortable in your room. We do ask that you not bring pizza or drinks. We make our pizzas here and you can order extra for your group if you need them.
Q: Are tokens included in the birthday party packages?
A: We do not include tokens in any of our party packages. However, if you would like to buy tokens as party favors, we do sell them in bulk and your host or hostess can help you distribute them to your guests.
110 tokens ($27.50 value) for $25
220 tokens ($55 value) for $50
450 tokens ($112.50 value) for $100
Q: Should I tip my party hostess or host?
A: We guarantee great service! If you feel that you received exceptional service, a gratuity is left to your discretion and is acceptable.
Q: What time should I arrive for my party?
A: We have tables located at the entrance for our arriving parties. We allow 10 minutes in between parties to clean and turn over the room. We suggest you arrive 10 to 15 minutes prior to your party time. Your first attraction will not begin until 20 to 25 minutes after your party time to ensure all your guests arrive due to a push in schedules or traffic, etc.
Q: Will I be charged for adults or smaller children that attend the birthday party?
A: On Fridays, Saturdays and Sundays our party packages include up to 12 players (including the guest of honor). There’s a charge for each additional player that’s over the amount of 12. We supply soft drinks for everyone that attends the party.
Q: What if one of the parents want to play the games during my birthday party?
A: If there are enough vests available in the arena during your game time, a parent can play the game by purchasing a ticket for a discounted price of $4.
Q: Is my deposit refundable?
A: The deposit is non refundable, but if it is transferable. If you choose to reschedule your party, we will transfer your deposit to your new date.
Q: Will anyone else be playing the games with my party?
A: We can vest between 35 and 38 guests. If your party is less than that amount, there is a possibility that the public or another birthday may be playing with your party. However, we strive to keep the age level of players very close. It is more fun that way! There is no time frame for playing the cosmic golf so several players can be in the area at the same time. We have 10 bumper cars that seat 2 people. Normally your group is always riding together.
Q: If there an age or height restrictions for playing the laser tag or any other attraction?
A: We do not have an age restriction on playing laser tag. If the player is comfortable in the vest and comfortable playing under black lights, we will let them play. If the driver of the bumper cars is not at least 48 inches tall, they cannot reach the pedals. They can, however, ride and let someone else drive. But, they should be at least 40 inches tall in order to be protected by the safety guard.